BougeRV provides a limited warranty policy for the following products sold, ensuring the absence of defects in materials, workmanship, and performance during the warranty period. The warranty period begins on the day of purchase, and the basic warranty duration varies for different product types. This warranty duration reflects BougeRV’s commitment to quality and customer satisfaction for all our products within their respective warranty timelines. Please refer to the product documentation or contact BougeRV customer service for the exact warranty period applicable to your product.

Please note the following:

1. Warranty applies to purchases made on the BougeRV USA website (www.bougerv.com).
2. Only the original buyer is eligible for warranty coverage.
3. A proof of purchase must be presented for any warranty claim.
4. Approved warranty returns should be sent to BougeRV within 7 days; contact us for possible extensions.
5. For products within the warranty period but have been used for more than one year, there may be a charge for replacing with a new product. Please refer to Article 2 of LIMITED REMEDIES for details.
6. The customer must cover return shipping costs to BougeRV and provide the tracking number.
7. For solar accessories (e.g., extension cables, brackets, tool kits, etc.) and refrigerator accessories (e.g., refrigerator bags, adapters, etc.), please contact customer service within 7 days of receipt for any quality issues. Returns or exchanges will not be accepted after this period.
8. For items bought through Amazon or authorized BougeRV dealers, initiate warranty claims through the respective platform:
-Amazon: service@bougerv.com
– Authorized Dealers: Reach out directly to the seller.

For clarity and without limiting the scope, the following conditions do not constitute defects in material or workmanship:
1. Normal wear and tear and/or required maintenance occurring during normal use.
2. Damage caused by improper handling, storage, assembly, installation, or inadequate lubrication, or failure to perform necessary maintenance.
3. Damage resulting from misuse, abuse, unauthorized modifications or alterations, accidents, acts of nature, or external forces.
4. Intentional damage.
5. Cosmetic damage, including but not limited to scratches, abrasions, and discoloration that do not affect the functionality of the product.

LIMITED REMEDIES

1. If the product exhibits material and/or workmanship defects within the limited warranty period, BougeRV shall provide repair services or replace the damaged parts. BougeRV will cover the cost of the aforementioned repairs or replacement parts free of charge to the customer. However, the customer is responsible for any labor costs associated with product disassembly and installation. Additionally, the customer must bear and prepay all shipping or transportation costs associated with warranty services, including returning the product to BougeRV. Furthermore, the risk of loss or damage to the product during transportation shall be borne by the customer until the product is delivered and formally received by BougeRV.

2. During the warranty period, repair is primarily prioritized, and generally, free replacement of new products is not supported as a principle. If the product is confirmed as irreparable during the warranty period, a new product may be replaced depending on the situation. Replacement of a new product is free of charge if the product has been used for less than one year. If the product has been used for more than one year, the replacement cost will be calculated according to the following rule:Replacement Cost = Original Price * (1 – Remaining Warranty Period / Total Warranty Period)

3. If you have purchased extended warranty coverage at an additional cost, the warranty will be automatically extended. Relevant proof of warranty extension must be provided when submitting a warranty service request.In accordance with applicable law, should a defect arise, these stipulated remedies are exclusive and represent the Customer’s entire recourse.

OBTAINING WARRANTY SERVICE

If you need to submit a warranty claim, please fill out the Warranty Claim Form, describing the issue with the product in as much detail as possible and accurately providing the order information for verification. Our customer service team will contact you for resolution after receiving the warranty claim. Once the product is confirmed to be a BougeRV item and within the limited warranty period, customer service will provide you with a warranty solution based on your submission. For warranty inquiries or submissions, please email support@bougerv.com.
BougeRV reserves the right to make final interpretations, and specific terms and conditions of the warranty policy may be adjusted at any time.

WARRANTY DURATION

In accordance with the above Warranty Policy, the specific warranty periods for each product category are detailed as follows (some models may have variations in warranty duration. Please refer to the product manual for details.):

Ps：for other products such as solar accessories (e.g., extension cables, brackets, tool kits, etc.), refrigerator accessories (e.g., refrigerator bags, adapters, etc.), if any quality issues are found, please contact customer service and return the product within 7 days of receipt. Returns or exchanges will not be accepted after 7 days.